What should I prepare for the first pickup?
What areas do you cover?
Do you offer Dry Cleaning Services?
We do offer dry cleaning services
Do I need to separate my laundry into colours and whites?
Can I place an order on the website/by phone/via email?
We think it would be the most convenient for you to place orders via our website which is mobile compatible. In the near future you will be able to place orders through our iOS or Android App!
Where do you take the laundry to?
Your clothes will be taken to one of our top notch facilities! Your clothes will be handled with care by our high quality, experienced and specialist cleaners.
Do I need to weigh my bag?
When can you pick-up and collect my order?
Collection and delivery times can differ depending on city and availability, but our Agents (Drivers) can always be booked in advance. Mon-Saturday – 7am to 6pm
Can I schedule pickup and delivery at different locations?
How long does it take for you to clean my clothes?
I missed a scheduled pickup/delivery, what can I do?
Can I cancel my order?
Yes, you can cancel the order within the app up to 2 hours before the scheduled pickup slot. If your pickup slot is within the next 2 hours then please contact Customer Care via firstname.lastname@example.org.
Why is my collection/delivery slot greyed out?
Is there any item excluded from your services?
What are your customer care hours?
We are here to help from Monday to Friday 7am to 11pm, Saturday 8am to 6pm. Please contact us by email at email@example.com.
What are the methods of payment?
Is there a minimum amount of order?
What's your pricing?
What if I need to make a complaint?
Please contact us at firstname.lastname@example.org. We treat all complaints with the utmost importance and as an opportunity to improve the quality of our service.